One of the Regions's Leading Temperature-Controlled Logistics Providers
RLS Logistics is a privately held, family-run company providing one-stop integrated supply chain solutions. Our temperature-controlled logistics services are supported by a quality senior management team and customer-friendly, experienced support staff.
RLS Logistics is one of the region's leading temperature-controlled logistics providers offering superior transportation, warehousing, packaging and distribution services. Customers include refrigerated and frozen food processors, importers and marketers, food service distributors, supermarket chains and shopping clubs. Unlike some third party logistics providers, RLS has assets in the form of real estate, modern facilities, and a company-owned fleet. With a professional logistics management team and experienced support staff, RLS has the flexibility to create and implement customized supply chain strategies to meet your specific requirements and enhance your profitability.
100% Performance Driven
At RLS, we are constantly measuring our performance and service levels against customer focused key performance indicators (KPI's) and metrics. At the heart of our quality and performance management system is our POI score, or Perfect Order Index. This metric takes into consideration our company-wide service level, in that it includes our on-time shipping, order accuracy, order completeness, on-time delivery, and invoicing accuracy scores. To our customer, this means we provide measurable service standards, and gives the customer peace of mind that we provide a higher standard of temperature-controlled logistics. Our POI score therefore provides an objective measure of our service levels that can be reviewed with our customers quarterly. Working together with our customers in this way allows us to continuously improve our operations.
Some of the metrics we use are:
- Inventory Accuracy (measured by case quantity and location)
- Shipping Accuracy (order has the correct product, lot, quantity, and is damage free)
- On-Time Shipping (measured against a two hour length of service at our loading docks)
- On-Time Delivery (measured against our set sailing schedule)
- Invoice Accuracy (recorded if a customer reports an invoice discrepancy)
In addition, we regularly conduct driver surveys at all of our facilities. All drivers who come into and out of our facilities have the option to fill out a blind survey telling us how they were treated by our associates. The timeliness, professionalism and manner in which we conduct business with them is very important to us.
RLS Logistics is dedicated to serving the frozen and refrigerated food industry by providing superior temperature-controlled logistics services. Our goal is to be known as the premier third-party logistics provider in the Northeast.
Being both an asset-based and non-asset based logistics provider will allow us the service flexibility and financial stability our customers demand.
RLS is committed to providing a high level of customer satisfaction by attracting and retaining dedicated associates and a professional logistics management team.