Temperature Controlled Warehousing
RLS Logistics offers some of the most comprehensive facilities in the region with frozen, cooler and dry warehousing storage space. Our multi-temperature capabilities meet the most stringent requirements for handling a broad range of temperature-controlled foods. Modern, safe and secure, our computerized facilities are highly energy efficient and cost-effective for material handling. We are routinely audited by the AIB International. Warehouse management systems provide real-time inventory control, just-in-time order management, productivity tracking and customized reporting. Dedicated warehousing services are available to customers looking for a customized facility tailored to their specific needs.
We continuously measure our facilities on four key areas: safety, housekeeping, accuracy, and productivity. We have been tracking these key performance indicators for years and know that when we meet our goals in these areas, we are providing outstanding service to our customers. In fact, all Cold Storage associates get a quarterly gainshare based on how well we score in each of the four areas.
Our safety score and gainshare program consists of achieving a high level safety record. We routinely hold meetings with all warehouse team members and review key safety procedures. The housekeeping score entails regular unannounced inspections by facility management, AIB audit results, and an internal self-scoring process on maintaining a “tour-ready” facility. All warehouse associates are trained in Good Warehousing Practices and proper food safety procedures. We measure cases shipped, locations and cases counted, and any discrepancies reported to obtain our overall accuracy score. This metric is obviously one of the most important to our customers, and one we regularly share and communicate to customers and associates. Finally, we track pallets and cases handled per hour, along with our length of service at our loading docks, to determine our productivity score. Customers expect fast turnaround of trucks at our facilities, and given the detention charges faced by many companies, we feel this is an important area to measure and continuously work to improve.
The four areas above are an integral part of our cold storage warehousing operations. That is why we measure them so closely, and pay a quarterly gainshare if we meet our goals. If we meet our goal four consecutive quarters, we then raise our goal. We believe that is key to continuously improving the people and processes employed by our company.
Food Safety & Quality Systems Audit Scores